Supportactivation target
support@digimonstre.com
Pilot operator questions, account support, imports and campaign workflow issues.
Monitoring owner: Support/operator
Contact
Reach M-Roc for pilot and compliance requests.
Use these routes for pilot inquiries, privacy requests, abuse reports and operational support. Dedicated support mailboxes must be activated before paid beta.
Last updated: 2026-06-11 EDT
Current public contact route
During the private pilot setup, public inquiries should start from the M-Roc public landing page contact area.
Request types
- Privacy request: access, correction, opposition, deletion review or unsubscribe issue.
- Abuse report: suspected spam, misleading sender, list-source dispute or complaint.
- Pilot support: account, import, campaign approval, suppression or audit question.
- Provider incident: bounce spike, complaint spike, provider warning or unexpected dispatch job.
Before first live send
M-Roc must activate and monitor dedicated operational aliases for support, privacy and abuse requests before opening real provider dispatch for pilot customers.
Privacyactivation target
privacy@digimonstre.com
Data access, correction, opposition, deletion review and unsubscribe disputes.
Monitoring owner: Founder/compliance
Abuseactivation target
abuse@digimonstre.com
Spam complaints, suspicious sender behavior, list-source disputes and provider review.
Monitoring owner: Abuse/operator
These aliases must receive an external test message and have a named monitoring owner before `MVP_SUPPORT_MAILBOXES_ACTIVE` can be set to true.